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Buckhorn Pumps, Inc

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Customer Service Representative (Inside Sales)

Job Description

Work effectively with customers, suppliers, and other team members to ensure maximum efficiency and customer satisfaction.

Responsibilities:

  • Deal directly with customers either by phone, fax, email, or face to face.
  • Respond to customer inquiries in a professional and timely manner.
  • Handle customer complaints and assist with product returns.
  • Obtain and evaluate all relevant information to handle product and service inquires.
  • Provide technical assistance.
  • Set up new customer accounts.
  • Generate quotes, customer orders, and other associated documents.
  • Organize workflow to meet customer timeframes.
  • Proactively generate sales and promote our line of products.
  • Engage customers to ensure complete satisfaction with our products and services.
  • Build and strengthen customer relationships.
  • Direct requests and unresolved issues to the designated resource.

Qualifications:

  • 3-5 years customer service/inside sales experience. Previous experience in a pump related field a plus.
  • Knowledge of customer service principles and practices.
  • Work well with others and thrive in a team environment.
  • Self-motivated with limited supervision.
  • Excellent organizational and communication skills.
  • Must be able to multi-task and possess attention to quality and detail.
  • Mechanical aptitude.
  • Proficient in computer applications.

Employee benefits package includes healthcare coverage, vacation, sick and holiday pay.

Please send resume to sales@buckhornpumps.com